Thank you for shopping with Houston Stage Guide. Our store helps support the work we do to share what is happening on stage around Houston. By placing an order through the Houston Stage Guide Store, you agree to the policies below.

Most items in our store are made to order. This means your item is created after your purchase is placed, rather than pulled from a large inventory. Because of this, we are not able to accept returns or exchanges for buyer’s remorse, wrong size selection, color preference, or change-of-mind purchases. Please review product details, size charts, colors, and shipping information carefully before completing your order.

If your item arrives damaged, misprinted, mislabeled, or incorrect, please contact us within 30 days of delivery. Include your order number, a short description of the issue, and clear photos showing the problem. Once reviewed, we will work to correct the issue when appropriate. This may include a replacement item depending on the situation.

If an order is returned because of an incorrect or incomplete shipping address, or because the package was not claimed, we may be able to reship the order after the correct address is confirmed. Additional shipping costs may apply. Please make sure your shipping address is correct before submitting your order.

If tracking shows that a package was delivered but you did not receive it, please first check with your household, neighbors, building office, mailroom, or local post office. If the package still cannot be found, contact us and we will review the tracking information with you. Packages marked as delivered may not always qualify for replacement.

Shipping and delivery times are estimates. Delays can happen due to production time, carrier delays, holidays, weather, or other issues outside of our control. We will do our best to help if your order appears delayed or lost in transit.

This policy follows common made-to-order store practices, including the approach used by Printful for damaged items, mislabeled items, wrong items, buyer’s remorse, returned packages, and lost orders.

Terms and Conditions

Welcome to the Houston Stage Guide Store. By using this website and placing an order, you agree to these Terms and Conditions. Please read them before making a purchase.

Houston Stage Guide sells merchandise and related products through its online store. Product availability, pricing, descriptions, images, and promotions may change at any time without notice. We make every effort to provide accurate product information, but we cannot guarantee that all descriptions, colors, images, or details will appear exactly the same on every device or screen.

All orders are subject to acceptance and availability. After you place an order, you may receive an order confirmation by email. This confirmation means we received your order, but it does not guarantee that the order can be fulfilled if there is an issue with payment, product availability, address information, or suspected fraud.

Customers are responsible for providing accurate billing, shipping, and contact information at checkout. Houston Stage Guide is not responsible for delays, returned packages, or failed deliveries caused by incorrect or incomplete information provided by the customer.

Because many products are made to order, we cannot cancel or change an order once production has started. If you notice an error after placing an order, contact us as soon as possible. We cannot guarantee changes can be made, but we will try to help when possible.

All content on the Houston Stage Guide website, including logos, graphics, photos, text, product designs, and branding, belongs to Houston Stage Guide or is used with permission. You may not copy, reproduce, sell, or use our content without written permission.

Houston Stage Guide is not responsible for indirect, incidental, or unexpected damages related to the use of this website, store, or products. Our responsibility for any order is limited to the amount paid for that order.

We reserve the right to update these Terms and Conditions at any time. Updates will be posted on this page. Continued use of the website or store after updates means you accept the revised terms.

Shipping Policy

Houston Stage Guide Store items are usually made to order. Because of this, each order may include both production time and shipping time. Production time is the time needed to create the item before it ships.

Shipping times shown at checkout are estimates and are not guaranteed. Delivery may take longer because of carrier delays, holidays, weather, high order volume, customs processing, or other issues outside of our control.

Once an order ships, customers should use the tracking information provided to follow the package. If tracking has not updated for several days, or if the order appears delayed, contact us and we will help review the issue.

Customers are responsible for entering a correct and complete shipping address. If a package is returned due to an incorrect address or because it was unclaimed, additional shipping costs may apply to resend the order.

Houston Stage Guide is not responsible for packages marked as delivered by the carrier but not received by the customer. We recommend checking with your household, neighbors, building office, mailroom, or local post office before contacting us.

Returns and Exchanges

Because most Houston Stage Guide Store items are made to order, we do not accept general returns or exchanges. This includes returns or exchanges for wrong size selection, buyer’s remorse, change of mind, or preference for a different color or product.

We will review issues involving damaged, defective, misprinted, mislabeled, or incorrect items. These issues must be reported within 30 days of delivery. Please send your order number, a description of the problem, and clear photos of the item and packaging when possible.

If the issue qualifies, we will work to resolve it. Depending on the situation, this may include a replacement item. Refunds are not guaranteed and are reviewed case by case.

Privacy Policy

Houston Stage Guide respects your privacy. When you place an order or contact us through the website, we may collect information such as your name, email address, shipping address, billing information, order details, and messages you send to us.

We use this information to process orders, provide customer support, communicate about purchases, improve our website, and manage store operations. We do not sell your personal information.

Payment information may be processed through third-party payment providers. Houston Stage Guide does not directly store full credit card information. Third-party providers may have their own privacy and security policies.

We may use basic website tools, analytics, cookies, or similar technologies to understand website traffic and improve the shopping experience. You can adjust browser settings to limit cookies, but some website features may not work correctly without them.

We may share necessary order information with service providers involved in fulfilling, shipping, processing, or supporting your order. This may include payment processors, fulfillment partners, shipping carriers, website platforms, or customer support tools.

By using the Houston Stage Guide website and store, you agree to this Privacy Policy. We may update this policy from time to time, and updates will be posted on this page.

Contact and Order Help

If you have a question about your order, please contact Houston Stage Guide through the website contact form

When contacting us about an order, please include your order number, the name used for the order, and a clear description of the issue. If the issue involves a damaged, incorrect, mislabeled, or misprinted item, please include clear photos so we can review it faster.

We will do our best to respond as soon as possible. Response times may vary depending on order volume, weekends, holidays, and the type of issue being reviewed.